Privacy policy

Last updated: 01.03.2026

At The Motherhood Collective, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

If you have any questions, please contact us at:
hello@motherhoodcollective.co.uk

1. Who We Are

The Motherhood Collective (“we”, “us”, “our”) is a UK-based business offering gift boxes for new mums, parents, and families.

We are the data controller of the personal information you provide to us.

2. Information We Collect

We collect the following information when you use our website or place an order:

Information you provide

  • Name
  • Email address
  • Delivery address
  • Billing address
  • Payment information (processed securely by our payment provider; we do not store full card details)
  • Any additional information you provide via forms or customer service messages

Information collected automatically

  • Device information (e.g., browser type, operating system)
  • IP address
  • Website usage data collected through cookies (see section 7)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Take payment and provide receipts
  • Send order updates and delivery notifications
  • Respond to your enquiries
  • Improve our website and services
  • Comply with legal and accounting requirements
  • Send marketing emails if you’ve opted in (you can unsubscribe anytime)

We only use your data when we have a lawful basis to do so, such as performing a contract, complying with legal obligations, or with your consent.

4. Sharing Your Information

We only share your data with trusted third parties when necessary to run our business, including:

  • Payment processors
  • Delivery partners such as Royal Mail
  • Website hosting and analytics providers
  • Email and marketing platforms (for opted-in subscribers)

These third parties only process your data on our instructions and must keep it secure.

We do not sell or rent your personal data to anyone.

5. How Long We Keep Your Information

We keep your personal data only for as long as necessary:

  • Order information: up to 7 years (for tax and accounting purposes)
  • Marketing information: until you unsubscribe
  • Website analytics data: typically up to 26 months, depending on the tool used

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data in certain circumstances
  • Object to or restrict processing
  • Withdraw consent (for example, unsubscribing from marketing)
  • Request data portability

If you wish to exercise any of these rights, please email us at hello@motherhoodcollective.co.uk

You also have the right to lodge a complaint with Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

7. Cookies

We use cookies to improve your browsing experience, analyse website traffic, and support essential site functionality (such as the shopping basket).

You can control or disable cookies through your browser settings.

A full Cookie Notice can be provided separately if needed.

8. Security

We use appropriate technical and organisational measures to keep your personal data secure, including encrypted connections, secure payment processing, and restricted access controls.

While no online service is 100% secure, we take data protection seriously and continually review our practices.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The latest version will always be posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Business Name: The Motherhood Collective
Email: hello@motherhoodcollective.co.uk